At pisoluck, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the pisoluck platform.
pisoluck uses industry-standard SSL encryption and secure data storage to protect your personal information at all times.
We never sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information stays with pisoluck.
You have the right to access, correct, or request deletion of your personal data held by pisoluck at any time.
pisoluck uses cookies to improve your experience. You can manage your cookie preferences through your browser settings.
Our data practices comply with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act 10173).
Have a privacy concern? Our support team is available around the clock to assist you with any data-related queries.
Summary: pisoluck is committed to protecting the privacy and personal data of all users on our platform. This Privacy Policy describes what data we collect, why we collect it, how we use it, and what rights you have over your information. By using pisoluck, you consent to the practices described in this policy.
pisoluck ("we," "us," "our," or "the Company") operates the online gaming platform accessible at pisoluck.club. We are committed to safeguarding the privacy of our users ("you," "your," or "the Player") in accordance with applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
This Privacy Policy applies to all personal information collected through the pisoluck website, mobile platform, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions, which govern your use of the pisoluck platform.
By registering for a pisoluck account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, please do not use the pisoluck platform.
pisoluck collects personal information that is necessary to provide our services, comply with legal obligations, and improve your experience on the platform. The categories of information we collect include:
Information You Provide Directly:
Information Collected Automatically:
Sensitive Personal Information: In the course of KYC verification and responsible gaming compliance, pisoluck may collect information that qualifies as sensitive personal information under Philippine law, including government ID numbers and financial account details. This information is handled with the highest level of care and is subject to additional security measures.
pisoluck uses the personal information we collect for the following purposes:
pisoluck processes your personal information on the following legal bases under the Data Privacy Act of 2012:
pisoluck does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of recipients only to the extent necessary for the purposes described in this policy:
No Data Selling: pisoluck will never sell your personal data to data brokers, advertisers, or any other third party for commercial purposes. Your trust is fundamental to our business.
pisoluck retains your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, we retain account data for a minimum of five (5) years following the closure of your account, in accordance with our obligations under Philippine AML regulations. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
Where personal information is no longer required for any lawful purpose, pisoluck will securely delete or anonymize it in accordance with our data retention procedures.
pisoluck implements a comprehensive range of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
While pisoluck takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the platform at your own risk. You are responsible for maintaining the confidentiality of your account credentials.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pisoluck will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
pisoluck uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pisoluck platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by pisol uck:
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Data Protection Officer: pisoluck has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. You may contact our DPO directly at [email protected] with any privacy-related concerns.
The pisoluck platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian and believe that your child has provided personal information to pisoluck, please contact us immediately at [email protected] so that we can take appropriate action.
pisoluck primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers may be located in other countries, which means your personal data may be transferred to and processed in jurisdictions outside the Philippines.
Where such transfers occur, pisoluck ensures that appropriate safeguards are in place to protect your personal information in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses requiring the recipient to apply equivalent data protection standards, or reliance on the recipient's participation in a recognized data protection framework.
By using the pisoluck platform, you consent to the transfer of your personal information to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
The pisoluck platform may contain links to third-party websites or services. This Privacy Policy applies solely to information collected by pisoluck and does not cover the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as pisoluck has no control over and assumes no responsibility for their content or privacy practices.
pisoluck reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
Your continued use of the pisoluck platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pisoluck handles your personal data, please contact us through any of the following channels:
For concerns about our Terms of Service, please visit our Terms & Conditions page. For responsible gaming support, please visit our Responsible Gaming page.
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